Cookie Policy

1. Introduction

This Cookie Policy explains how Finzu Ltd ("Finzu," "we," "us," "our") uses cookies and similar technologies on finzu.ai and across the Finzu platform. It should be read alongside our Privacy Policy.

Finzu Ltd is a company registered in England and Wales (company number 16707359), registered office 14th Floor, 33 Cavendish Square, London, England, W1G 0PW.

This policy currently covers the finzu.ai website and the Finzu web application. If we release a native mobile app, we will update this policy and provide equivalent controls within the app, since the same legal requirements apply to similar technologies (such as device storage and identifiers) used in apps, not just to browser cookies.

2. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow a site to recognise your device, remember your preferences, and understand how the site is being used. We also use similar technologies such as local storage, which this policy refers to collectively as "cookies."

3. Types of Cookies We Use

3.1 Strictly necessary cookies

These are required for the website and platform to function and cannot be switched off. They are set automatically, without requiring consent.

  • Sign-in and session cookies, to keep you securely logged in and manage single sign-on across the Finzu platform.
  • Live-update cookies, to authenticate the connection used to push real-time notifications to your browser (for example, when a document finishes processing). These are short-lived and refreshed automatically while you're signed in.
  • Security cookies, to detect and prevent fraudulent activity.
  • Load-balancing and infrastructure cookies, to keep the site running reliably.

We also store a small piece of technical information in your browser's local storage to prevent duplicate connections when you have multiple tabs open. This is not used to track you across sites.

3.2 Functional cookies

We do not currently set any functional cookies beyond those listed as strictly necessary above. If this changes, for example, if we introduce cookies to remember dashboard layout or display preferences, we will list them here and, where required, ask for your consent.

3.3 Analytics cookies

These help us understand how visitors use finzu.ai and the platform, so we can improve them. They are only set with your consent, given through the cookie banner.

PostHog, used to measure site and platform usage and understand feature adoption. We use PostHog's EU-hosted infrastructure, meaning analytics data is processed within the EU. Where session recording is enabled, PostHog may capture anonymised screen activity to help us diagnose problems and improve the product; sensitive fields (such as financial figures and bank details) are excluded or masked from recordings. IP addresses are not captured by default on our PostHog configuration.

PostHog sets a first-party cookie to distinguish you from other users. It does not set third-party cookies and does not share data with advertising or tracking networks.

3.4 Marketing cookies

These are used to deliver and measure the effectiveness of our marketing, and to show relevant content on other sites.

  • Google Ads, used for marketing and remarketing purposes.
  • Meta Pixel, used for marketing and remarketing purposes on Meta platforms.
  • LinkedIn Insight Tag, used for marketing and remarketing purposes on LinkedIn.

Only strictly necessary cookies are set automatically. Functional, analytics, and marketing cookies are set only with your consent, given through the cookie banner.

4. Third-Party Cookies

Some cookies and similar technologies are placed by third parties who provide services on our behalf.

  • PostHog (analytics and product insights), first-party cookie set via our own domains, EU-hosted. See PostHog's privacy policy.
  • Finexer (Open Banking, account information and payment initiation services), our Open Banking provider. See Finexer's privacy policy.
  • Google Ads, Meta Pixel, and LinkedIn Insight Tag (marketing), set via their respective networks. See each provider's own privacy and cookie policy.

Our sign-in system is operated by Finzu on our own infrastructure. Although it runs on a separate part of our domain, it is not a third-party service, it's part of Finzu's own platform.

5. How Long Cookies Last

Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device for a set period, or until you delete them.

6. Managing Your Cookie Preferences

You can manage non-essential cookies at any time:

  • Through the cookie banner shown when you first visit finzu.ai, or by reopening it via the "Cookie Preferences" link in the site footer.
  • Through your browser settings, which let you block or delete cookies generally. Note that blocking strictly necessary cookies will prevent you from logging in or using real-time features of the platform.

Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it.

7. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for legal and regulatory reasons, including when we launch a native mobile app. We will post the updated version here with a revised "Last updated" date.

8. Contact Us

If you have questions about our use of cookies, contact us at:

  • Email: privacy@finzu.ai
  • Post: 14th Floor, 33 Cavendish Square, London, England, W1G 0PW